Shipping & Returns


Nestled in a 1912 character house on Vancouver island is our Apothecary and Studio. Surrounded by Oak Trees and Wandering Deer.


LOCAL DELIVERY

Local delivery can be selected at checkout for certain areas.

FREE LOCAL DELIVERY on orders $30 and over within Victoria, BC

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$7.00 DELIVERY to surrounding areas.

Orders are delivered within 3-5 Business days.

Please make sure to provide a safe drop off point or buzzer # as local deliveries are non contact and we do not have access to enter most apartment buildings.

Reach out if you live locally and are not seeing local delivery as an option. We are here to help.


SHIPPING ORDERS

CANADA

Shipping within Canada takes between 2-9 business days and includes tracking.

$12.00 flat rate | Free over $150.00*

*Free shipping is applicable on products and custom herbal medicine. Excludes consultation services.


US

Shipping within the USA takes between 5-12 business days and includes tracking.

$12.00 flat rate and Free over $150.00


Please ensure that your shipping address is accurate before placing your order. To check your updated postal code you can also search for it on Canada post. We cannot be held responsible for delays in transit, lost or undelivered packages from address errors. In the case of a lost or stolen package, we will open an investigation and file a Canada Post claim. 

 

ENVIRONMENTAL CARE 

We genuinely care about the planet and preserving its magnificent ecology.

We are carbon neutral and have partnered with the Jari Pará Forest Conservation Project in the Amazon rainforest to offset shipping emissions. This project covers 496,988 hectares of tropical forest in Brazil, protecting more than 2,400 flora and fauna species. 

Packing slip or receipt copies are not automatically included with your order unless requested. We use 100% post consumer waste packaging paper, paper based tape and eco-friendly materials wherever possible.


RETURNS

Due to the nature of our products, we are unable to accept returns. All sales are final once purchased. We can not cancel orders once shipped. Should any concerns arise, please contact us as soon as possible and we will do our best to help.