Shipping & Returns
LOCAL DELIVERY
Local delivery can be selected at checkout within Victoria and surrounding areas.
$7 delivery fee | Free over $150
Orders are delivered within 1-3 Business days within Victoria.
We deliver orders by foot, bike, bus or via NOMAD EX a local bike delivery service to avoid unnecessary carbon emissions.
Please make sure to provide a safe drop off point as local deliveries. We do not have access apartment buildings.
SHIPPING ORDERS
CANADA
Shipping within Canada takes between 2-9 business days and includes tracking.
$15 flat rate | Free over $150*
* Excludes consultation services.
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UNITED STATES
Shipping within the USA takes between 5-10 business days
$15 CAD flat rate and Free over $150 CAD*
* Excludes consultation services.
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INTERNATIONAL ORDERS
Reach out for shipping options and quote
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Please ensure that your shipping address is accurate before placing your order. To check your updated postal code you can also search for it on Canada post. We cannot be held responsible for delays in transit, lost or undelivered packages from address errors. In the case of a lost or stolen package, we will open an investigation and file a Canada Post claim.
ECO CARE
We genuinely care about the planet and preserving its magnificent ecology.
We are carbon neutral.
Packing slip or receipt copies are not automatically included with your order unless requested. We use 100% post consumer waste packaging paper, reused shipping materials, paper based tape and eco-friendly materials wherever possible.
RETURNS
Due to the nature of our products, we are unable to accept returns. All sales are final once purchased. We can not cancel orders once shipped. Should any concerns arise, please contact us as soon as possible and we will do our best to help.